Privacy Policy

Play Lucky Hotel LLC ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, safeguard, and disclose the information you provide through our website playluckyhotel.com ("site"). Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it. 

1. Information We Collect 

We collect various types of information when you visit, register, book a room, or use our services through the Play Lucky Hotel website. The types of information we may collect include: 

- Personal Information: such as your name, email address, phone number, postal address, date of birth, and any other information you provide when booking a room, subscribing to newsletters, or interacting with us in other ways.

- Payment Information: including credit card details or other payment methods used for hotel bookings, casino services, and other payments on our site. 

- Usage Data: information about how you use our site, including IP address, device type, operating system, pages visited, time spent on pages, and other interaction data. 

- Cookies and Similar Technologies: we use cookies and similar technologies to improve your experience on our site. Cookies help us remember your preferences, analyze user behavior, and deliver personalized content.

2. How We Use Your Information 
We use the information we collect for the following purposes: 

- To process bookings: to handle your room reservations and other services available at Play Lucky Hotel. 

- To improve the site and user experience: to enhance the functionality of the site and tailor the content to your needs. 

- To ensure security: including preventing fraud, unauthorized access, and maintaining the integrity of the website. 

- For marketing and promotional purposes: sending you offers, updates, and promotional materials related to Play Lucky Hotel. 

- To process payments: for your room bookings and usage of casino services, and to handle any related customer service requests. 

- To remember preferences: for convenience during future visits. 

3. Data Protection 
We implement a variety of technical and organizational security measures to protect your personal data. This includes using encryption for payments and safeguards to prevent unauthorized access to personal information. However, please note that while we strive to protect your data, no security system is completely foolproof, and we cannot guarantee the absolute security of data transmitted over the internet. 

4. Sharing of Information 
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances: 

- Service Providers: We may share your information with third-party providers who assist us in operating the website, processing bookings, handling payments, or offering other services, such as marketing or customer support. 

- Legal Requirements: We may disclose your information to comply with legal obligations, enforce our website terms of service, or protect our rights and the safety of others. 

- Marketing Partners: With your consent, we may share your data with marketing partners for sending you promotional offers related to Play Lucky Hotel. 

5. Cookies and Tracking Technologies 
Our website uses cookies and other tracking technologies to improve functionality, analytics, and advertising. Cookies are small text files placed on your device that remember your preferences and allow us to track your activity on the site. 
You can control the use of cookies by adjusting your browser settings. However, disabling cookies may affect the functionality of the website. 

6. Your Rights 
You have the right to access, correct, or delete the personal information we hold about you. If you wish to exercise any of these rights or request more information about your data, please contact us using the details provided below. 
You can also opt-out of receiving marketing communications from us at any time by following the instructions in the emails or contacting us directly. 

7. Consent 
By using our website, you consent to the terms of this Privacy Policy. We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated version will be effective upon publication. 

8. Third-Party Links 
Our website may contain links to third-party websites that are not operated by Play Lucky Hotel. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read their privacy policies before providing any personal information to them. 

9. Contact Us
If you have any questions or concerns about our Privacy Policy or wish to exercise your data protection rights, please contact us: 
Play Lucky Hotel LLC 
Gran Vía, 6, Centro, 28013 Madrid, Spain